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Returns Policy

Sport-ex.co offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Sport-ex.co follow our general return policies, but some products have different policies or requirements associated with them.

  • Statutory Cancellation Right
  • Our Voluntary Returns Policy
  • Returns Costs & Methods
  • Other Statutory Rights
  • SportEX Global Store Items
  • Customised Products
  • Other Specific Items

At Sport-ex.co we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation).

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the SportEX sites to SportEX within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please send to the address found on the contact us page.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right if withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

  • Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
  • Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • Goods made to your specifications or clearly personalised, especially personalised SportEX items;
  • Goods which may deteriorate or expire;
  • Digital content which is not supplied on a tangible medium if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started
  • Products of which contain any liquid or cleaning product.
  • Products sold via clearance or sale items.
  • Food or beverage items.

Note: Please note that, as set out in our Returns Policy, a returned item must be in the same condition in which it was received. This means that new items must be returned in the exact condition in which you received it from SportEX (including all accessories). Refunds for returned items that are not received in this condition, may be reduced. If you’ve received a gift and wish to return it, the gift will be assessed and may be subject to a reduced refund as described above. As with all gift returns, reduced refund amounts will be applied to an SportEX gift card and allocated to your account. For more information, please visit the About Refunds Help page.

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Statutory Rights

SportEX Returns Policy (as set out by product category below)

Return period

14 days

30 days

Refund of costs of sending the item back to us if defective, damaged or incorrect item?

Yes

Yes

Refund of costs of sending the item back to us if cancellation?

No

No

Refund of costs of sending the item back to us if Shoes, Clothing & Watches?

Yes

Yes

Refund of original delivery costs if defective?

Yes

Yes

Refund of original delivery costs if cancelled?

Yes, cheapest method

Yes, cheapest method

Returns Costs & Methods

SportEX will refund the cost of sending an item back to us if it’s defective, damaged or incorrect or, if you're returning shoes, clothing or watches that were sold or dispatched by SportEX (made-on-demand Collection items that are not defective, damaged or incorrect, are not eligible for free returns. See more information here). In many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of an SportEX error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) when you create your label.

Please note that certain types of items aren't eligible for cancellation or return under the SportEX returns policy. You can find out more in the Conditions of Use & Sale.

We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

If a product becomes defective after 14 days you'll need to Contact Us. You may wish to visit the manufacturer's website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Advice guide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you need to contact us by post, please write to:

Sport-ex.co Customer Services
Apollo Business Village
Aberkenfig
Wales
CF32 9RF

This is our returns address and returns will be processed at the above address.

*In order to ensure a faster response please visit Customer Service.

SportEX International Items

Most SportEX items can be returned within 30 days of receipt of delivery. It can take up to 15 - 25 days for an item to be received at our fulfilment centre, and it takes 2 business days from time of receipt for the refund to be processed and 3-5 business days for the refund amount to reflect in your account. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed.

Please note that your return label may require you to return the item at your own expense. SportEX will automatically refund up to £20 for return postage costs. If your return shipping costs more than £20, please keep a copy of your return postage receipt.

Note: Please note that, as set out in our Returns Policy, a returned item must be in the same condition in which it was received. This means that new items must be returned in the exact condition in which you received it from SportEX (including all accessories) . Refunds for returned items that are not received in this condition, may be reduced. If you’ve received a gift and wish to return it, the gift will be assessed and may be subject to a reduced refund as described above. As with all gift returns, reduced refund amounts will be applied to an SportEX gift card and allocated to your account.

Customised Products

For items with customisation options, including any product configurations, image personalisation, text inscriptions, or designs:

  • You must notify SportEX within 7 days of receipt.
  • If the item contains personal configuration, inscription, or design on these products, SportEX is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
  • If there is a misspelling or error in the configuration, inscription, or design due to a mistake by SportEX you are protected.
  • All product packaging (such as boxes) must be returned with the item.

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from SportEX. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from SportEX. SportEX will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become SportEX’s property, and that SportEX is therefore entitled to sell it to third parties at SportEX’s full discretion.

Other Specific Items

SportEX may sell certain products in unsealed boxes, as this is how we receive them. When returning these products to SportEX, you have to send them in the same conditions as received by you, without affixing any seal. Should you send us these products in a sealed box you may be held liable for any data breach or other adverse consequences related to such manumission.

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